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How We Work

Performance Management

We take an operational approach to performance management, helping clients and partners develop systems, processes, and change management initiatives for more effective resource use. Our flexible approach adapts to clients' needs, whether working within existing systems or developing new tools. We focus on practical solutions that help end-users, from funders to frontline workers, make better decisions. For project-specific performance management, we aim to create solutions that benefit the broader organization and remain useful after the project's conclusion.

How We Approach Performance Management

1
Scoping to understand client needs and existing systems, budget
2
User consults to identify bottlenecks, key users, and capabilities needed
3
Service blueprint to build consensus around current vs. future needs
6
Rollout, including trainings to ensure
team knows how to use new processes / capabilities
7
Continuous improvement throughout the project lifecycle
5
Build out and testing to ensure capabilities meet user needs
4
PM Plan to align on specific changes and responsibilities

Impact Analysis

We create custom analyses to solve real-world problems and inform organizational strategy. We recommend efficient analysis strategies using a wide range of tools, providing robust and timely answers to impact questions and using existing data wherever possible. We also collaborate with academics for more technical designs in quantitative impact evaluations and field trials, as needed.

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Our impact analysis toolkit includes:

Econometric analysis of quantitative impact data, such as modeling to estimate project impact and trend analysis to identify user preferences or behavior patterns

Time-series forecasting to estimate the impact of operational changes on future growth or costs

Cashflow modeling and rolling forecasts to help clients estimate project costs more accurately and track spending more effectively throughout implementation

Qualitative data collection and analysis, including a wide range of online and offline methods, to help clients gain a deeper understanding of user preferences and provide critical context for decision making

Qualitative data collection and analysis, including a wide range of online and offline methods, to help clients gain a deeper understanding of user preferences and provide critical context for decision making

Results verification

We help clients develop practical, cost-effective strategies to verify project impact, especially for outcomes-based financing transactions. While we can use traditional outcomes measurement methods, our approach leverages existing data sources to reduce the cost and complexity of results verification. We can serve as the results verifier for an outcomes-based transaction or support clients in developing verification protocols with third-party verifiers.